Privacy Policy

Last Updated: 15/01/2025

DIMICP Pty Ltd, trading as Mitso AI (“we,” “us,” or “our”), is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and share your data in accordance with applicable laws in Queensland, Australia.

Information We Collect

Personal Information:

We may collect personal data such as:

Your name, email address, phone number, and any other details you provide when interacting with our services or contacting us.
Information used for scheduling consultations, sending marketing communications like newsletters or promotional offers, or communicating via SMS messages.

Non-Personal Information:

We collect non-personal data, including:

IP addresses, browser types, browsing behaviour, and aggregated usage statistics via cookies and similar tracking technologies.
This data helps us improve our services and understand user trends.

How We Use Your Information

Personal Information:

To contact you for scheduling consultations or responding to inquiries.
To send marketing communications where you have given consent.
To send SMS messages related to appointment scheduling, consultations, or service updates.

Non-Personal Information:

To improve website functionality, optimise user experience, and enhance marketing efforts.
To share anonymised data with third-party advertising or analytics partners to refine our services.

We do not collect payment information or use your personal data for purposes beyond what is outlined in this policy.

By interacting with our services, you consent to the collection and use of your information as described in this Privacy Policy.

To withdraw your consent, you can:

Click the “unsubscribe” link in marketing emails.
Reply “STOP” to marketing SMS messages.
Contact us at privacy@mitso.ai.

We do not share personal information with third-party service providers. However:

Non-personal, anonymised data may be shared with advertising and analytics partners to improve our services.
Data may be disclosed as required by law, in compliance with Queensland, Australia regulations.

Cookies and Tracking Technologies

We use cookies to:

Improve user experience, track website performance, and enhance marketing.
You can manage or disable cookies in your browser settings, though this may affect website functionality.

Data Protection and Retention

We are committed to protecting your data through:

Secure encryption and servers to prevent unauthorised access.
Retaining personal data only as long as necessary for operational or legal purposes.

Your Rights Regarding Your Data

You may exercise these rights regarding your personal data:

Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal data.
Withdraw Consent: Revoke consent for data collection or processing.

Send requests to privacy@mitso.ai with “Data Rights Request” in the subject line. Include your full name, contact details, and specific request.

Third-Party Links

We are not responsible for the privacy practices of third-party websites. Review their privacy policies when navigating external links.

Compliance with Queensland, Australia Law

Our practices comply with applicable laws in Queensland, Australia, ensuring data collection, storage, and sharing are conducted legally.

Privacy Disputes

Disputes will first be resolved through good-faith negotiations. If unresolved, disputes will be referred to mediation or binding arbitration in Queensland, as outlined in the Terms of Service.

Changes to This Privacy Policy

We may update this policy periodically. Changes will be indicated by updating the “Last Updated” date above. For significant updates, we will notify users through appropriate channels.

Contact Information

DIMICP Pty Ltd (trading as Mitso AI)
ABN: 92 160 053 716
Email: privacy@mitso.ai
Phone: +61 483 952 485
Address: 14/26 Lower River Terrace, Brisbane, QLD 4101, Australia