Terms of Service 

Last Updated: 15/01/2025

Welcome to Mitso AI. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services. If you have any questions, contact us at privacy@mitso.ai. 

Definitions 

  • “Company,” “we,” “us,” or “our” refers to DIMICP Pty Ltd, trading as Mitso AI. 
  • “User,” “you,” or “your” refers to any person or entity accessing and using our website or services. 
  • “Services” include services such as AI education, AI use case identification, AI implementation, and ongoing support provided by Mitso AI. 

Acceptance of Terms 

By accessing our website or using our services, you agree to comply with and be bound by these Terms. If you do not agree, discontinue using our services immediately. We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the website or services constitutes acceptance of the updated Terms. 

Description of Services 

Mitso AI offers services such as: 

  • AI education to help businesses and individuals understand the potential of AI. 
  • AI use case identification to determine how AI can best address your needs. 
  • AI implementation to integrate AI solutions seamlessly into your processes. 
  • Ongoing support to ensure sustained success and optimisation of AI solutions. 

We may update, modify, or discontinue any aspect of our services without prior notice. We are not liable for any impact such changes may have on your business. 

User Obligations and Conduct 

By using our website or services, you agree to: 

  • Use our services only for lawful purposes. 
  • Avoid interfering with the security or operation of our website. 
  • Refrain from attempting to gain unauthorised access to any part of our services. 
  • Not use our intellectual property without prior written permission. 

Non-compliance may result in the suspension or termination of your access to our services. 

Intellectual Property 

All content on our website, including text, graphics, logos, and software, is the property of DIMICP Pty Ltd, trading as Mitso AI, or its licensors. You may not reproduce, distribute, or create derivative works from this content without our express written consent. 

Our website may include links to third-party websites or services. We do not endorse or assume responsibility for these external resources. We encourage users to review the terms and privacy policies of such third parties. 

SMS Communications 

  • Program Description: We may send SMS messages to users who submit forms on our website for appointment booking or consultation scheduling. 
  • Consent: By opting in, you agree to receive SMS messages as described. 
  • Message Frequency: Varies based on your interactions. 
  • Cost: Standard message and data rates may apply. 
  • Opt-Out: Reply “STOP” to any SMS to unsubscribe. 
  • Privacy: Refer to our Privacy Policy for details on data handling. 

User Data Rights 

As outlined in our Privacy Policy, you have the right to access, correct, delete, or withdraw consent regarding your personal data. For more details, please review the Privacy Policy or contact privacy@mitso.ai with your request. 

Limitation of Liability 

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our website or services. This includes, but is not limited to: 

  • Loss of data or business interruptions.
  • Inability to use our services.

Indemnification 

You agree to indemnify and hold us harmless from any claims, liabilities, damages, or expenses arising from: 

  • Your use of our services. 
  • Any breach of these Terms by you. 

Compliance with Law 

We operate in compliance with the laws of Queensland, Australia, and ensure that all data collection and sharing practices align with local privacy regulations. 

Governing Law 

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. 

You agree to submit to the jurisdiction of Queensland courts for the resolution of any disputes. 

Dispute Resolution 

In the event of a dispute: 

  • Efforts will first be made to resolve the issue through good-faith negotiations. 
  • If unresolved, disputes may be referred to mediation or binding arbitration in Queensland, Australia. 

For privacy-related disputes, refer to the Privacy Disputes section in our Privacy Policy. 

Changes to the Terms 

We may update these Terms periodically. Updates will be reflected by the “Last Updated” date at the top of this document. Continued use of our website or services signifies acceptance of any changes. 

Privacy Policy 

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you agree to the terms outlined in both this document and our Privacy Policy. 

Contact Information 

For questions about these Terms or how we handle your data, contact us: 

  • Company: DIMICP Pty Ltd, trading as Mitso AI 
  • ABN: 92 160 053 716 
  • Email: privacy@mitso.ai 
  • Phone: +61 483 952 485 
  • Address: 14/26 Lower River Terrace, Brisbane, QLD 4101, Australia